Frequently Asked Questions
About this store
This is the official Mamadil Slim & Beauty Sdn Bhd store. We made it ourselves so that we could cut out all of the middlemen between us and you.
Is it safe to pay into this mysterious website?
Probably. We don’t store any of your payment credential info (that handled by our payment processor, BillPlz & Stripe, the best in business) and we never share your personal information with anyone else (except courier).
We will never share your information with any third party. Who is a third party? Well the first party is us, and the second party is you. So a third party is anyone other than us and you. And, you know, they probably have enough already.
I purchased Mamadil through other websites. Should I email you?
Nope. Contact them and they’ll help you out.
My order never arrived
Check your order confirmation email for the tracking number. If that doesn’t work, send us an email, tell us what you ordered and your order number, and we’ll help you out.
My order arrived incomplete or damaged
Take a deep breath. Then contact us or email. Tell us what you ordered and your order number, and we’ll help you out.
I would like to return my order
If you want to return something unopened that your bought within 7 days, we can help you out. If you bought your thing other than this store, you’ll have to take it up with them.
Note:We can’t accept returns from other than our authorised stores.
Let’s see.. we don’t charge cancelation fees, we generally replace things that arrive severely damaged, and if your order need to be refunded, the refund will appear on your account in a week or so after we process it.
IMPORTANT: STRICTLY FORBIDDEN SELLING IN THIRD PARTY PLATFORM
We do not sell our products in LAZADA, SHOPEE, or any other third-party ecommerce unless stated.
We recommend you to buy our product directly from our brand ambassadors, outlets, pharmacies and online stores.
What if I see someone selling Mamadil products in Shopee?
We advise you do not support the seller, report to us.
Why I can't buy from that seller?
Mamadil have hundreds of personnel who make living by selling our products line, if you support the dishonest seller from any other unverified platform, it could jeopardise the income of many household who make living with Mamadil.
Okay, fine. You can send us and email at email@example.com.
Please include your order number and any other relevant information.